Shipping Policy & Returns

At Chance Creel Scent Company our goal is to deliver your purchase in the quickest and most efficient way possible. Shipping charges for your order will be calculated and automatically displayed at checkout.

Shipping Policy - the basics

Currently we do not ship outside of the United States of America.

Shipping Address:

The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, Chance Creek Scent Company cannot be held responsible for the (partial) loss of the shipment. In case Chance Creek Scent Company needs additional information regarding a delivery address, the buyer may be contacted by Chance Creek Scent Company in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

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Shipping Delays:

If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. In case a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform us as soon as possible (within 24 hours after receiving the order).

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Damages:

If you received a damaged item, please contact us at ChanceCreekScentCo@gmail.com within 24 hours of delivery. All damages must be mailed back to us (shipping at the buyer's expense) within 30 days of the purchase date.

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Returns:

All freshies are final sale and are non-refundable unless damages have otherwise been discussed with Chance Creek Scent Company.

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